GENERAL CONDITIONS
FOR SALE

 

 

A - Subject
These general terms and conditions of sale cover the rights and obligations of the parties in connection with the booking of stays within Beheloka Lodge.

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B - Booking and payment
The reservation can be made:

• Via the website

• By WhatsApp or email

• On site (subject to availability)

Deposit: A deposit of 50% of the total amount will be required to validate the reservation.

Balance: The balance will be due 30 days prior to arrival.

 

Accepted payment methods and currencies:

• Cash

• Bank transfer

• Euros or Ariary (current rate)

 

Booking confirmation: A confirmation is sent by e-mail after receipt of the deposit.

Consumptions out of stay package as well as local taxes will be paid at the end of stay at checkout.

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C - Rates

• The rates are indicated in Euros and local currency (Ariary_daily rate) and do not include local taxes (see price plate).

• Beheloka Lodge reserves the right to change its rates at any time.

 

However, confirmed reservations will remain at the rate in effect at the time of confirmation.

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D - Cancellation policy

Cancellation by client:

More than 60 days before arrival: full refund of the deposit.

• Between 60 days and 30 days before arrival: refund of 50% of the deposit amount.

• Between 30 days and 15 days before arrival: the deposit is not refunded.

• Less than 15 days before arrival or in case of no-show: 100% of the stay is due.

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Cancellation by Beheloka Lodge:

• In case of cancellation due to force majeure (e.g. extreme weather conditions), the customer will be informed as soon as possible and can request a deferral or refund.

 

Beheloka Lodge will not be held responsible if the weather or sea conditions do not permit to reach or leave the property.

 

E - Stay at Beheloka Lodge

• The client undertakes to comply with the rules of the establishment (cf. internal rules available on site or on request).

 

•  Any disruptive behaviour may result in immediate expulsion without reimbursement.

 

• Sex tourism and the abuse of alcohol or drugs are not allowed in the establishment, under penalty of expulsion and fine provided by the authorities.

 
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F - Responsibilities

• The ecolodge can not be held responsible for theft, loss or damage of property.

• Bathing and use of the facilities are under the responsibility of the guests.

• Any damage caused by a customer may be subject to additional billing.

G - Force majeure
Beheloka Lodge cannot be held responsible for the non-execution of the contract in case of force majeure (weather conditions, natural disaster, pandemic, etc.).
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H - Applicable law and disputes

• These GTC are subject to Malagasy law.

• In the event of a dispute, an amicable solution will be preferred. Otherwise, the competent courts will be seized.